ClickFree Backup

HELP! I accidently formatted my Clickfree on my computer and now it does not work

Take a deep breath, you can fix this problem, but you may want to have our Technical Support Team on the phone to assist. Diagnosing the Problem:" When attempting to back up pictures, videos, or contacts, you get a Backup Failed error message using either the Green Circle or tap a selective Backup Function. Tap the 3 lines on the left top of the screen and tap Format If there is no drive listed on the screen and the Format button is greyed out, then it is probable that your Memory was form...

Watch - Introduction to Clickfree

Quick Tips and Helpful Hints

We have developed a "quick tips" document that gives you a few helpful hints for getting started with Backup Genius. We strongly recommend reading through this short document because it will make sure you get the absolute best experience and address the most common issues that could cause you to have a problem!

ClickFree Software - Where to get it

Getting Clickfree Software for all your devices is as easy and clicking the link below: Apple iOS (For iPhones and iPads): Click Here (https://downloads.clickfreebackup.com/ClickFree-021-1029.pkg") Android (For Android phone and tablets): Click Here (https://bit.ly/3ErFQXj) Apple Mac (For Apple Mac computers): Click Here (https://downloads.clickfreebackup.com/ClickFree_v104.pkg) PC/Windows (For Windows Personal Computers): Click Here (https://downloads.clickfreebackup.com/DesktopClickFree...

Quick Start Guides

Please find the Quick Start Guides for Clickfree Android (web/PC optimized): Quick Setup Guide (https://drive.google.com/file/d/19Rzemfo5oM9pkpkmt0OYgrnlvJXDL_99/view?usp=sharing) Android (printed in box): Quick Setup Guide (https://downloads.clickfreebackup.com/manuals/iosMoDisk_Android_ClickFreex1_MoDisk.pdf) IOS (web/PC optimized): Quick Setup Guide (https://drive.google.com/file/d/1wxtF-VLYcFH4Lsc7G3EheKtYMttLLnmv/view?usp=sharing) iOS (printed in box): Quick Setup Guide (http://downl...

Clickfree Backup - Video Tutorials

iOS Video Tutorial: Mac Video Tutorial: Click Here (https://drive.google.com/file/d/1-pconEzZKdi1eWh1UhKsN6V1JLtUy5Ru/view?usp=sharinghttps://drive.google.com/file/d/1-pconEzZKdi1eWh1UhKsN6V1JLtUy5Ru/view?usp=sharing) PC Video Tutorial: Android Tutorial: Click Here (https://drive.google.com/file/d/1_HJGkzDqVEuVK0eRRJuxWBqayxTevRUX/view?usp=sharing)

Watch - Clickfree for iPhones and iPads

Clickfree for iPhones and iPads Quick setup Guide (https://drive.google.com/file/d/1wxtF-VLYcFH4Lsc7G3EheKtYMttLLnmv/view?usp=sharing) Clickfree Helpful hints (http://downloads.clickfreebackup.com/manuals/PPE_for_Clickfree_REV_1.pdf)

Watch - Clickfree for Mac Tutorial

Clickfree Mac Tutorial Clickfree for Mac Quick Set Up Guide (https://downloads.clickfreebackup.com/manuals/DesktopClickfree-MAC.pdf) Clickfree Helpful Hints (http://downloads.clickfreebackup.com/manuals/PPE_for_Clickfree_REV_1.pdf)

Watch - Clickfree for PC Tutorial

Clickfree for PC Tutorial Clickfree for PC Quick Setup Guide for PC (https://downloads.clickfreebackup.com/manuals/DesktopManualWindows.pdf) Clickfree Helpful hints (http://downloads.clickfreebackup.com/manuals/PPE_for_Clickfree_REV_1.pdf)

Watch - Clickfree for Android Tutorial

Clickfree for Android Quick Start Guide (https://drive.google.com/file/d/19Rzemfo5oM9pkpkmt0OYgrnlvJXDL_99/view?usp=sharing) Clickfree Helpful Hints (http://downloads.clickfreebackup.com/manuals/PPE_for_Clickfree_REV_1.pdf)

The most important thing for a successful Backup is TIME

If you’ve got thousands upon thousands of photos and videos, a complete backup will take several hours to complete. Most phones store only a few images on the device and the majority in the cloud. Triple Play needs to make sure it downloads and saves every single one of those precious memories. We recommend having a full battery and setting aside several hours for your first backup. However, if you don’t have the time for that, don’t worry! The great thing about Triple Play is that it starts ...

Apple Device - Permissions for Clickfree and Mo Disk

The ClickFree and Mo Disk Apps asks for permissions as they are needed. If you experience a time when the App does not operate as expected on your iPhone or iPad, an important check is to make certain that you have given the device the appropriate Permissions. To verify the permissions: - Tap Settings - Scroll down to the App (Mo Disk, Clickfree) - Verify that the settings look similar to the image

OTG Memory - Verify if the Phone supports OTG Memory

Android devices can only talk to devices like Clickfree if they are equipped with a feature called “OTG.” This is a characteristic of Android and unfortunately one we can’t do anything to change! The overwhelming majority of Android devices today support OTG. But some don’t. Many pay-as-you go phones and some Chinese brands of Android phone do not support OTG. Sometimes company-issued phones that you get from work will not support OTG. As a general rule, Samsung phones from the past several ...

Getting Started - Windows PC Edition

Windows 11/10/8 Clickfree Windows/PC is fully compatible with Windows 8, 10 and 11. The only difference is the start-up process as Windows 10 has the Auto Play Feature turned off. Plug Clickfree into any USB port on your computer. From the Desktop Tile, click the File Explorer (Yellow Folder on the Task Bar). Under “Computer” click on the Clickfree drive (may be labeled as a D:, E:, F:, or another drive). Note: If “Choose what to do with removable drives” appears, click to open. Then click ‘O...

Getting Started - Mac OS-X

Warning! Time Machine When using a Clickfree for the first time on a Mac, be aware of this Time Machine message. “Do you want to use this device as a Time Machine Backup”? Answer “No” to this message. If you answer “Yes” your Mac will format the Clickfree drive for use as a Time Machine backup. You will need to contact us to assist you with reformatting and reloading the Clickfree software. To get started, plug the Clickfree adapter into a USB port on your computer. Normally, an icon for t...

Getting started with Clickfree for iPhone/iPad and Android

Click free is the easiest way to protect the photos you take on the go. Simply plug the Clickfree into your mobile phone or tablet, start the Clickfree app, and watch your Clickfree save all of your photos. Install the Clickfree App If you have an Android smartphone or tablet, you can download the application from the Google Play Store (https://play.google.com/store/apps/details?id=com.clickfreebackup.clickfree). If you have an iOS device, such as iPhone or iPad you can get the Clickfree (...

Sales Tax

We are required to collect tax in certain states because we have inventory in those states. In most states, tax is not collected on the shipping, but on the value of the product. In a few states, we are also required to collect tax on shipping as a service, based on the tax laws in those states. If you need additional Assistance Please Contact Clickfree Support

QVC- Clickfree reported as Prop65

There is some confusion with the QVC buying team. Clickfree is Pro65 compliant. We are reaching out to the QVC Buying Team to resolve this confusion. If you would like to make a purchase of the Clickfree in the meantime, you can visit www.clickfreebackup.com

Does the Clickfree duplicate files when used Multiple Times

The Clickfree knows if a picture or video has been backed up previously and DOES NOT duplicate/resave the same image a second time. Likewise, if you end a complete backup before it finishes, the Clickfree also knows this and will pick up from where it left off

Can you pick and choose what pictures to Backup?

A common question pertains to backing up Can you pick and choose what to back up, or does it just copy everything? I have more pics than will fit on this, so I want to select what I back up. Yes, you can select particular photos or even albums to back up. Or you can select to back everything up at once. Of course, if you select to back everything up, then it COULD take a long time to back everything up. For this reason, if you have a lot of photos, we recommend that you start with a ful...

How many Photos and Videos will a Clickfree hold

That is a great question! Clickfree can hold thousands upon thousands of pictures and video. For more specific details, see the table below!

ClickFree Backup says I don’t have enough space on my iPhone/iPad

Have you received an error message saying there is not enough space on your iPhone or iPad to backup your files? First of all, we apologize for the inconvenience. Your photos could be stored in iCloud. If so, the ClickFree needs to temporarily download them to your internal storage first. If you receive this message, you might not have enough room on your iPhone to fit all your pictures or videos. Once the photos or videos are backed up, the temporary files will be cleared from your phone’s loc...

Can you view Clickfree backed up images on a PC

Yes! You can view the images and videos from your Clickfree device using your cell phone or from your PC/Windows or Mac computer.

Can you save photos that are on your laptop

Yes!!! Yes, you can protect precious memories that are on your PC/Windows or Mac computer as well as from your Phone with the Clickfree! Clickfree includes an easy to use PC/Windows application to backup your photos and videos. Also, you can choose to copy images directly from your computer to the Clickfee using FIle Explorer for PC/Windows or File for the MAC!

What happens if images are updated after they are backed up to the Clickfree

If an image or video is updated, the Clickfree will update the image/video backed up on the Clickfree. You will not have multiple versions of the same image/video on the Clickfree.

Does Clickfree delete files

No. Clickfree does not delete images or videos automatically as it processes them for backup. The Clickfree Development team specifically made the decision to force the user to decide what pictures they want to delete.

Does Clickfree work on Laptops

Yes, You can use your Clickfree on your PC/Windows or MAC computer as well as most Android phones and iPhones and iPads.

Does Clickfree save or download email

No. Clickfree natively does not back up or save email. However, if you wish to use Clickfree to backup your mailbox, you can easily do this by using File Explorer on a PC/Windows, or Files on a MAC to copy the Mailbox file from your computer to your Clickfree.

Does Clickfree backup documents

At this time, Clickfree is an excellent tool to back photos, videos, and contacts from your Android, Apple iPhones and iPads, PCs and Macs. It does not currently backup documents. However, we have submitted this to the development team for consideration into future revisions However, if you wish to use Clickfree to backup documents from your computer, you can easily do this by using File Explorer on a PC/Windows, or Files on a MAC to copy the document file(s) from your computer to your Click...

Swapping the Clickfree memory card with a new Clickfree Shell

In the rare event it is necessary to replace the Clickfree adapter, the process of swapping the memory card to the new device is simple! Follows is both a video tutorial as well as a pdf instruction page that will show you how to quickly and easily perform this task! Download the instructions here: (https://drive.google.com/file/d/1nunpEnO7PUTi6i5VXKfOb8kNjJqHlBs0/view?usp=sharing)

Clickfree download - ONLY for MS Edge browsers

If you are having a problem downloading the Clickfree Apps using the MS Edge Browser, this can be easily fixed by following the following steps: In the browser window click the 3 horizontal dots. This will take you to the settings menu In the settings menu scroll down to the heading called Insecure Content and click it. Under Allow, click the add button In the dialog box, add "clickfreebackup.com (http://clickfreebackup.com/)" Click OK