If Clickfree is not detecting your Android device, specific settings need to be enabled to ensure proper functionality.
Why Are Permissions Necessary?
Permissions are required to access various features and data on your phone. For instance, permissions allow the app to read SMS messages, access media files, and use hardware components like the camera or microphone. Granting these permissions ensures the app can perform its intended functions.
Steps to Enable Permissions:
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Close the Clickfree app and disconnect the Clickfree device from your phone.
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Adjust Permissions:
- Open your phone’s Settings.
- Navigate to Apps (or Application Manager, depending on your device).
- Locate and select Clickfree from the list.
- Tap Permissions and ensure the following are allowed:
- Camera
- Photos & Videos
- Contacts
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Return to your Home Screen.
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Restart Your Phone.
Note: If your phone has a hard case, remove it to ensure the Clickfree device can connect securely to the port.
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Reinstall the App (if needed):
- After restarting, uninstall the Clickfree app.
- Reinstall it from the appropriate app store.
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Reconnect and Set Up:
- Plug the Clickfree device back into your phone.
- When prompted, grant all necessary permissions.
- Open the app and tap Backup Everything to start the process.
Additional Resources
Refer to the screenshots below for visual guidance.
Should you have any questions or require further clarification, please do not hesitate to email us at wecare@datalogixxmemory.com or you may call us at (877) 679-9948.