Triple Play

How to confirm what files have been backed up to my Datalogixx Triple Play

Your Triple Play device will always scan through the directories to make sure it backs up all the pictures. However, if the picture has been backed up it will not back it up a second time. A quick check to make certain that the backup worked as intended would be to launch the Mo Disk App. Then tap "View Backup Storage" From the bottom of the page, you will see MO Disk and iPhone. Tap iPhone This will reveal the Albums structure and photos, videos, and contacts that have been backed up.

The most important ingredient for a successful backup: time!

If you’ve got thousands upon thousands of photos and videos, a complete backup will take several hours to complete. Most phones store only a few images on the device and the majority in the cloud. Triple Play needs to make sure it downloads and saves every single one of those precious memories. We recommend having a full battery and setting aside several hours for your first backup. However, if you don’t have the time for that, don’t worry! The great thing about Triple Play is that it starts ...

Triple Play can’t do anything without your permission.

When you first launch and use the Mo Disk app, you will be asked for several different permissions. It will ask for your permission to access your photos and contacts when you attempt to back them up. If you attempt to take pictures or videos with the “use camera” feature, it will ask for permission to access your camera and microphone. You must tap “OK” or “Allow” to all permissions for Triple Play to work. If you tap “Don’t Allow,” Triple Play will do nothing. This is important: granting pe...

The Triple Play Doesn't Work With My Android Device

Android devices can only talk to devices like Triple Play if they are equipped with a feature called “OTG.” This is an issue with Android and unfortunately one we can’t do anything to change! The overwhelming majority of Android devices today support OTG. But some don’t. Many pay-as-you go phones and some Chinese brands of Android phone do not support OTG. Sometimes company-issued phones that you get from work will not support OTG. As a general rule, Samsung phones from the past several years...

How to use Triple Play with Android Phones and Tablets - with Quick Setup Guide

Here is a helpful tutorial and Quick Setup Guide of how to use your Datalogixx Memory Triple Play with Android Phones and Tablets using the Android File Manager. Here is a PDF copy of the Quick Setup Guide (https://drive.google.com/file/d/1YHZyLWVk0jSDsmWKgWbf83hldrYQrmAT/view?usp=sharing)

How to use Triple Play with Apple iPhones and Tablets - with Quick Setup Guide Link

Here is a helpful tutorial and Quick Setup Guide of how to use your Datalogixx Memory Triple Play with Apple iPhone and iPads. You can view/download the Quickstart Guide here by clicking on this link. (https://drive.google.com/file/d/1Ws1FDtiWdq3JuUXoutOkcHE0T76SVcm1/view?usp=sharing) Or, you can view our helpful video guide detailing how you can use your Triple Play!

Swapping the Datalogixx Triple Play memory card with a new Datalogixx shell

In the rare event it is necessary to replace the Datalogixx Triple Play adapter, the process of swapping the memory card to the new device is simple! Follows is both a video tutorial as well as a pdf instruction page that will show you how to quickly and easily perform this task! Download the instructions here: (https://drive.google.com/file/d/1DrwJg3nEylJaXc1UJz5gP3UjCQ1Siy2T/view?usp=sharing)