Questions about Sony Cameras are supported by Sony Directly. You can reach Sony Support representatives directly by dialing 1-800-222-7669. Sony support representatives are available week days from 9am to 10pm Time, and on weekends from 10:30am to 7:15pm.
Sony support may also be contacted here:
http://esupport.sony.com/US/p/select-system.pl?DIRECTOR=CONTACT