Take a deep breath, you can fix this problem, but you may want to have our Technical Support Team on the phone to assist.
Diagnosing the Problem:" When attempting to back up pictures, videos, or contacts, you get a Backup Failed error message using either the Green Circle or tap a selective Backup Function.
Tap the 3 lines on the left top of the screen and tap Format
If there is no drive listed on the screen and the Format button is greyed out, then it is probable that your Memory was formatted to another format. This is common when you use a PC or MAC to format the Clickfree USB. You may not have even realized you did this, but it is OK. We can fix this.
There is a FREE simple utility called RUFUS which we will use to help correct this issue, so please download the Portable Edition to your desktop. The advantage to the portable edition is that it does not require any programs to be installed to your PC.
Double Click the program and install it using the default settings. When RUFUS launches, it will ask if it can check for a newer version. Please allow this.
After the program displays on your computer, please insert your Clickfree into your computer's USB port. RUFUS will go out, detect the Clickfree USB device, and display it under the DEVICE section. Your Volume Label, Drive Letter, and size may be different. This is normal and to be expected.
Check to verify the following information and enter as needed:
Boot Selection: FreeDos
Target System: BIOS (or UEFI-CSM)
Volume Label: CLICKFREE
File System: Large FAT32
Cluster Size: 32 kilobytes (Default)
The Program display should look like this:
When Ready, click START.
A warning will come up confirming that you want to go ahead and format the Clickfree USB, and advise that all data currently on the drive will be destroyed.
That's it. The RUFUS Program will process your request and reset the device back to the way it was from the Factory. When completed, the program will report Status as READY with a green background. Go ahead and click the close button.